Paximizer, a leading provider of Customer Data Platform (CDP) solutions for the travel and transportation industry, and TIK Systems, developers of the passenger service platform oops.solution, today announced a strategic partnership aimed at redefining how airlines deliver personalized services to passengers.
This collaboration integrates Paximizer’s powerful customer data management and personalization capabilities directly with oops.solution, enabling airlines to respond more dynamically to customer needs before, during, and after the journey.
“Our mission has always been to help airlines build stronger, more human connections with their customers by leveraging the power of their data,” said Christian Baillet, Founder and CRO of Paximizer. “By combining our Paximizer CDP with oops.solution’s intelligent passenger experience layer, we are unlocking a new era of personalization and responsiveness in airline service, driving revenue growth and loyalty.”
The integrated solution will allow airlines to:
• Leverage comprehensive CRM data and predictive analytics to deliver highly tailored services and offers.
• Automate and personalize communications during service disruptions or irregular operations through an integrated service desk and AI-driven chatbots.
• Enhance fulfillment processes for ancillaries, rebooking, and service recovery with optimized customer journeys.
• Provide proactive, contextual engagement across multiple channels based on deep data analysis.
“We’re excited to bring this synergy to life,” said Roland Heller, Managing Director at TIK Systems. “Airlines are under more pressure than ever to provide seamless, personalized experiences. This integration makes it simple for them to do just that - efficiently and at scale.”
The Paximizer - oops.solution integration is already in development and will be available for airline deployment starting Q3 2025.
About Paximizer
Paximizer delivers smart, integrated Customer Data Platform (CDP) solutions specifically designed for the travel and transportation industry. It centralizes and enriches customer data, empowering airlines to deliver personalized, timely, and relevant experiences that drive revenue growth and loyalty. Paximizer includes built-in predictive models and recommendation engines based on machine learning, and offers optimized customer journeys and an integrated service desk for support.
About TIK Systems
TIK Systems is a technology company focused on building agile digital platforms for the airline and travel industry. Its flagship product, oops.solution, an open and flexible offer and order management solution, empowers airlines to enhance the passenger experience through dynamic, real-time service orchestration.
